In this returns policy, the expressions "we", "us" and "our" are a reference to Layaz Jewellers Limited NZBN 9429051873752. Our returns policy is in addition to, and in no way limits, your legal entitlement and existing rights under any applicable statutory guarantee.

We at Layaz understand that sometimes purchases don't work out as planned. We want you to be completely satisfied with your jewellery, and we are happy to offer returns or exchanges under the following conditions:

Money Back Guarantee:

Layaz is committed to providing our customers with high-quality jewellery and exceptional service. We understand that sometimes, even with the best intentions, purchases may not meet your expectations. To ensure your satisfaction, we offer a money back guarantee on all our jewellery products.

To learn more about our money back guarantee, please refer to our dedicated
Money Back Guarantee Policy.

Change of Mind Returns:

Our change of mind returns policy is only applicable products that are ready made and have not undergon any form of customization as requested by the customer, it is not applicable for made to order products, unless otherwise specifically stated by a representative of Layaz Jewellers Limited in writing during the time of purchase.

Eligibility for Return or Exchange:

• If the item is faulty, in accordance with your rights under the New Zealand Consumer Law. Depending on the fault we may either repair the item, replace it, or provide a refund
• You may return or exchange most unworn, undamaged, and unaltered merchandise within 30 days of the original purchase date.
• Proof of purchase (receipt or invoice) is required for all returns and exchanges.
• Gift recipients may exchange their merchandise for an item of equal or greater value. A gift receipt is required.

Items Not Eligible for Return or Exchange:

• Items that have been worn, damaged, engraved, resized, or otherwise altered.
• Change of mind returns on items that have undergone any particular customization as requested by the customer.

Condition of Returned Merchandise:

• Merchandise must be returned in its original, undamaged packaging, with all tags attached.
• Any item showing signs of wear or damage will not be accepted for return or exchange.

 

Return Process:

To initiate a return or exchange, please contact us by email at orders@layazjewellery.com or phone us at +6422 344 6808 within 30 days of receiving your order.

We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item securely.

You are responsible for all shipping costs associated with returning your item (does not apply for orders that does not meet agreed specifications). We recommend using a trackable and insured shipping service.

 

Refunds and Exchanges:

All returns are subject to inspection and assessment by our sales team or manufacturing facility team. If our sales team is not able to carry out a proper assessment, your item may be sent to our manufacturing facility for proper assessment. Returns and refunds will be made only subject to any applicable Consumer Law and Layaz Jewellery Limited’s General Terms and Conditions of Purchase.

Any refund or replacement (if and as applicable) will be made to you within a reasonable amount of time. We refund you the same way that you initially paid for your purchase except refunds of cash payments may be made by cheque, direct credit or to a debit card in the name of the purchaser. Refunds will only be made to the debit/credit card or finance account used for the original purchase, so please be aware of this if you intend to return an item given to you as a gift.


Additional Information:

We reserve the right to limit returns or exchanges in cases of excessive return activity. This return policy applies to purchases made online or in person.

Changes to Our Return Policy:

Layaz Jewellers Limited reserves the right to modify this policy at any time without prior notice. We encourage you to review this policy before placing an order.

Contact Us:

If you have any questions about our return policy, please don't hesitate to contact us by phone at +6422 344 6808 or by email at orders@layazjewellery.com