In this returns policy, the expressions "we", "us" and "our" are a reference to Layaz Jewellers Limited NZBN 9429051873752. Our returns policy is in addition to, and in no way limits, your legal entitlement, and existing rights under any applicable statutory guarantee.

Layaz is committed to providing our customers with high-quality jewellery and exceptional service. To ensure your satisfaction and a peace of mind during shopping experience, we offer a money back guarantee on all our jewellery products.

Eligibility Conditions to Exercise Warranty:

Lifetime Repair or Replacement: Layaz warrants that all products will be repaired or replaced, at our discretion, for any defects in materials or workmanship.

No Charge: All repairs or replacements will be made at no charge to the original purchaser.

Original Proof of Purchase: To qualify for warranty service, the original purchaser must

Disclaimer:

If there is evidence that there has been any additional work done on the jewellery product by a third party after purchase, our lifetime guarantee is void.

 

Warranty Claim Process:

To initiate a claim, please contact us by email at orders@layazjewellery.com
or phone us at +6422 344 6808.

We will provide you with a Warranty Claim Authorization (WCA) number.

For more information read up on our dedicated Lifetime Warranty Policy

Eligibility Conditions to Exercise MoneyBack Guarantee Policy:

This policy applies to situations where the actual product you receive does not meet the agreed-upon product requirements. This includes, but is not limited to:

• Material discrepancies: The jewellery is made from a different material than what was advertised or agreed upon during a custom order.
• Stones: The gemstones are not of the specified size, quality, or clarity.
• Design discrepancies: The design of the jewellery significantly differs from the advertised image or agreed upon custom design.
• Manufacturing defects: The jewellery has visible flaws in craftsmanship or construction.

How to Make a Return:

To request a refund under this policy, please follow these steps:

1. Contact us within 30 days of receiving your jewellery. You can reach us by phone at
   +6422 344 6808 or email us at orders@layazjewellery.com
   
   
2. Provide your original receipt or proof of purchase.
   
   
3. Explain the reason for your return and how the product does not meet the agreed-upon requirements.
   
   
4. Upon verification, we will gladly offer you a full refund for the purchase price of the jewellery, excluding any shipping costs.
   
   For more information read up on our dedicated Money Back Guarantee Policy